Write to us from Settings → Help and Contact in the app, or at ayyam.com/support. Pick what it’s about, tell us what happened, and we reply in the same conversation. The website’s form works without signing in.
Send a message
Send a message from the app
- On Home, tap your profile picture at the top to open Settings, then tap Help and Contact.
- Tap Start a message. If something in Ayyam isn’t working, tap Report a problem instead.
- Under What is it about? and What exactly?, choose the closest topic.
- Fill in anything else the topic asks for, write what happened, and tap Send message.
Send a message on the website
- Go to ayyam.com/support. If you’re signed in, you can also open Settings, click Support, then Contact us.
- Choose what it’s about, then the closest topic under What exactly?
- If you’re not signed in, fill in Your name and Your email. Our reply goes to that address.
- Write Your message and click Send.
Some topics need more before they send. My account was hacked asks for the account’s username. Someone is pretending to be me asks for a link to the fake account. Someone posted my work is a copyright notice, so every field is needed, and your typed full name is your signature.
Note: To report a post, a comment or an account, use Report on it instead. Reports go straight to the moderators.
If you can’t sign in
Use the form at ayyam.com/support. It doesn’t need an account. Choose I can’t sign in or My account was hacked, and give the username, phone number or email address the account signs in with.
We don’t email you when you send it, only when we reply. The reply has a private link to your conversation. Anyone with that link can read it, so keep it to yourself.
See your requests and our replies
See your requests in the app
Open Settings → Help and Contact and tap Your support requests. Each one says Waiting for our reply, New reply or Closed. Tap one to read it. From there, Write back answers us, and Mark as solved closes it.
When we reply, you get a notification: Ayyam replied to your message.
See your requests on the website
Signed in, your conversations are under Your messages at ayyam.com/support, and you get a notification when we reply. Signed out, the ones you sent from that browser are under Sent from this browser, and our replies come by email.
Good to know
- We usually reply within two working days.
- A closed request opens again when you write to it, for 30 days after it closed. After that, start a new one.
- Please wait for our reply before writing again. means you’ve sent 10 messages in a row. We’ll answer those first.
- You can’t attach photos or files. Paste a link to the post or profile instead.
- If a child is in danger right now, call the police on 122. In Egypt, the child helpline is 16000.