If the phone with your authenticator app is lost, broken or wiped, you have two ways back in: a recovery code, or another phone that’s still signed in to your account.

Resetting your password won’t get you past this step. Two-factor authentication stays on after a reset, and the code is still asked for.

Sign in with a recovery code

When you turned on two-factor authentication, Ayyam gave you 10 recovery codes to save. Each one can take the place of the 6-digit code once.

  1. Sign in with your password as usual.
  2. On Two-factor authentication, tap Use a recovery code.
  3. Type one of your saved codes and tap Verify & Continue.

Once you’re in, set up your new phone straight away:

  1. Go to Settings → Security → Two-factor authentication.
  2. Tap Turn off two-factor authentication and enter your password.
  3. Tap Set up and add Ayyam to the authenticator app on your new phone.

This gives you 10 new recovery codes. Save them somewhere other than your phone.

Use a phone that’s still signed in

If you’re still signed in to the Ayyam app on another phone, turn two-factor authentication off there: Settings → Security → Two-factor authentication → Turn off two-factor authentication. It asks for your password. You can then sign in on your new phone with just your password, and turn two-factor authentication back on.

If your account has no password because you only ever used Google or Apple, turning it off asks for an authenticator or recovery code instead.

Note: Two-factor authentication can’t be managed on ayyam.com yet. It has to be done in the app.

If you have neither

Without a recovery code or a phone that’s still signed in, you can’t get past the code step from the sign-in screen.

Write to us at ayyam.com/support, which works without signing in. Choose I can’t sign in, and give the username, phone number or email address of the account.

How do I contact Ayyam support?

Before it happens

  • Keep your recovery codes somewhere you can reach without your phone, like a password manager or a printed copy.
  • Check how many you have left in Settings → Security → Recovery codes, and tap Get new codes when you’re running low.
  • Some authenticator apps can back up or move your codes to a new phone. Turn that on in your authenticator app if it offers it.